Principal UX Program Manager

United States

Suitability/Public Trust

Fully remote

Project/Program Management

** Overview*
* GovCIO is seeking a Principal UX Program Manager to lead and mature user experience (UX), design, and human-centered practices across a growing Department of Veterans Affairs (VA) digital product portfolio.

This role will provide strategic leadership for UX and design operations, helping establish scalable approaches for design, usability, user-centered validation, and experience governance across multiple products and teams. The Principal UX Program Manager will oversee UX and design staff, guide organizational growth, and partner closely with program leadership to improve product usability, adoption, and outcomes for Veterans and VA staff.

The role will support both existing product portfolios and anticipated future growth, helping define organizational approaches, staffing models, processes, and standards that enable high-quality user-centered delivery at scale.

This position is fully remote Located within the United States.

** Responsibilities*
* + Lead the strategy, governance, and continuous improvement of UX, design, and user-centered practices across a Department of Veterans Affairs product portfolio.

+ Provide leadership and oversight for UX Leads, UX Analysts, UI Designers, and related experience-focused roles.

+ Establish scalable approaches for design consistency, usability validation, user feedback, and experience governance across teams.

+ Partner with program leadership to balance user needs, operational realities, technical constraints, and delivery priorities.

+ Support hiring, workforce planning, mentoring, and professional development for UX and design staff.

+ Guide the evolution of UX and design practices across existing products while helping establish operating models for new initiatives and task orders.

+ Foster collaboration among Product Management, UX, Design, Human-Centered Design, engineering, and business stakeholders.

+ Advise leadership and government stakeholders on UX strategy, organizational approaches, and user-centered delivery practices.

+ Promote consistency, accessibility, usability, and adoption across Veteran- and VA-facing products.

+ Support organizational growth through scalable processes, standards, and communities of practice.

** Qualifications*
* ** Required

Skills and Experience:

*
* + Bachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, Business, or related field (or equivalent experience)

+ 15+ years of experience in UX, CX, HCD, product design, service design, product management, or related disciplines

+ 5+ years of experience leading UX, design, CX, HCD, product, or related teams, programs, or functions

+ Experience establishing or scaling UX, design, CX, or HCD practices across multiple products or teams

+ Experience developing governance models, standards, operating procedures, or communities of practice

+ Experience influencing organizational strategy and executive-level decision making

+ Experience integrating user-centered practices into agile software delivery models

+ Strong communication, facilitation, leadership, and stakeholder management skills

** Preferred

Skills and Experience:

*
* + Experience supporting the Department of Veterans Affairs

+ Knowledge of healthcare operations, clinical workflows, Veteran-facing services, or digital health products

+ Experience building or scaling multidisciplinary UX, design, research, or customer experience organizations

+ Experience leading Voice of Customer, usability testing, user validation, or user feedback programs

+ Experience supporting organizational growth, workforce planning, and capability development

+ Familiarity with accessibility standards and inclusive design practices

+ Current or previous Public Trust clearance

** Posted Salary Range*
* USD $ - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your…