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ITIL Specialist, Mid - Federal ITSM Process Optimizer
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Specialist
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks an ITIL Specialist, Mid to lead the design and refinement of ITIL-aligned service management processes. This role will assess workflows, identify operational gaps, and optimize processes to strengthen IT service performance.
The specialist will work with various stakeholders to establish procedures, monitor compliance through KPIs, and facilitate continual service improvement across a federal IT environment. Candidates must hold a Bachelor's degree and have 4–7 years of related experience.
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