Helpdesk Analyst

• 1+ year experience working in a technical support or call center related role
• Experience troubleshooting Windows 10/11 and iOS devices
• Must have strong examples of providing excellent customer service
• Strong level of patience and ability to break down technical information into a non-technical way
• Ability to analyze and solve problems over the phone and in person
• Willingness to learn about new technologies
• Strong verbal and written communication skills

• Experience documenting technical issues within a ticketing system (Service Now preferred)
• A+ or Net+ certification

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in a fast‑paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone and in person while expressing excellent customer service qualities.

If you want to work for a company that has an awesome culture and have exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.