Chief Technology Officer at Improveit Home Remodeling Columbus, OH

Chief Technology Officer job at Improveit Home Remodeling. Columbus, OH.
Lead, Build, and Elevate the Tech Evolution of a Home Improvement Industry Leader!

At Improveit Home Remodeling, technology has long been a core differentiator—and a key driver of our industry‑leading success. Now, as we enter our next phase of geographic and revenue expansion, we’re ready to elevate that foundation.
We’re seeking a Chief Technology Officer who brings deep industry experience and a rare blend of vision, strategy, and hands‑on capability to lead this next‑level transformation. This is your opportunity to further modernize a 35‑year legacy business into an even greater seamless, data‑driven, AI‑enhanced machine. If you’ve successfully digitized and scaled operations in high‑volume, high‑touch environments like home remodeling, replacement windows, roofing, HVAC, solar, or similar home services organizations—and know how to take systems from solid to exceptional—this role offers the platform and ownership to do just that.

Your leadership will directly influence how thousands of homeowners experience our brand and how hundreds of team members deliver excellence every day.

• Develop and execute our technology roadmap that aligns with high‑growth operational goals.
• Serve as an executive partner who brings hands‑on systems expertise to strategic decision‑making.
• Build and lead a high‑performing technology team rooted in industry knowledge and continuous improvement.

• Oversee the management of VoIP, IVR, softphone systems, and auto‑dialing platforms to ensure efficient, compliant, and optimized lead contact strategies.
• Develop and refine outbound dialing workflows to maximize contact rates, lead penetration, and appointment set performance across all channels.
• Integrate all communication systems seamlessly with Salesforce to enable real‑time data sync, reporting accuracy, and full visibility into performance KPIs.
• Partner with marketing and call center teams to accelerate speed‑to‑lead, improve lead conversion workflows, and drive campaign‑level optimization.

• Leverage our sophisticated data ecosystem to elevate enterprise intelligence, ensuring real‑time, role‑specific visibility across every operational area—from lead origination to post‑install service.
• Expand and refine our data infrastructure (data lakes, pipelines, ETL processes) to support advanced analytics, cross‑platform integration, and continuous improvement initiatives.
• Deliver dynamic data intelligence and predictive models (Power BI, Tableau, etc.) that enable proactive decision‑making across marketing, sales, contact center, field ops, and leadership teams.
• Lead the ongoing implementation of AI/ML capabilities to optimize performance, anticipate trends, personalize outreach, and drive efficiency throughout marketing, sales, production, customer service and employee life cycles.

• Collaborating with our IT Director, lead all on‑prem/cloud infrastructure, cybersecurity, disaster recovery, and help‑desk operations.
• Implement scalable systems to support sales, marketing, finance, HR, and field service functions.
• Enforce best practices for user access, data governance, and regulatory compliance.

• Working with the Director of Salesforce Development, lead the continued development of our Salesforce ecosystem (CRM and Field Service Clouds), integrating field ops, marketing, and customer service.
• Oversee the design and development within Salesforce using Apex, Lightning, Flows, and third‑party integrations to streamline business workflows.
• Bridge the gap between call center systems, field service applications, and our core CRM.

• Lead modernization of all field tech systems: project scheduling, installation logistics, mobile workforce tools, etc.
• Oversee cloud and on‑prem infrastructure with a focus on uptime, compliance, and speed of service.
• Collaborate with field ops leaders to deliver frictionless digital tools for technicians, project managers,…