Service Desk; SD

Idealforce has CONTRACT position available immediately for a Service Desk3(SD3) to join our customer in Columbus, OH. This a Onsite Position Please find below additional details about this job. Only Local Candidates are considered for this role.

Short Description:
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:

1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
8. Ability to script with Power Shell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

Additional Requirements:

1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language

Skill Required / Desired Amount of Experience

Troubleshooting experienc Required 10 Years

Experience with Active Directory including tools like ADUC
- Required 5 Years
SCCM or SMS like experience
- Required 4 Years
Customer service experience
- Required 4
Years
knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP
- Required-4 Years
Certifications A+ series
- Highly desired
Certifications in Microsoft-Highly desired
Power Shell 3.0 scripting background Highly desired

THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at  along with the following details:
Rate, Current location and Availability.

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.