Onsite ServiceNow Architect

Onsite Service Now Architect

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Onsite Service Now Architect at Kyndryl you will work onsite 5 days a week in Upper Arlington, Ohio. as a dual-threat Service Now Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

As a Onsite Service Now Architect You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

This position is for a government client and we can only hire US citizens or full green card holders

• Architectural Strategy:
  Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development:
  Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance:
  Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation:
  Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance:
  Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration:
  
  Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

• The successful candidate will work onsite 5 days a week in Upper Arlington, Ohio
• Architectural Strategy:
  Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development:
  Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance:
  Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation:
  Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance:
  Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration:
  
  Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

• Experience:
  
  5+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture.
• Technical Mastery:
  Expert-level proficiency in JavaScript, HTML/CSS, and Service Now-specific development tools (Studio, UI Builder, Service Portal).
• Government
  
  Experience:
  
  Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM:
  Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship:
  Must be a US Citizen or Green Card holder.
• Soft Skills:
  
  Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

• Service Now Certified Technical Architect (CTA) or Master Architect (CMA)

Security+ or similar cybersecurity certification

The compensation range for the position in the U.S. is -$115,080 to $218,520 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted…