Voice Engineer

Voice Engineer

Location:

Gahanna, OH

Experience:

7+

Type:
Full Time

Must Have Technical/Functional Skills

• Strong experience with Voice / VoIP management tools and processes
• Strong knowledge and experience with Cisco Unified Call Manager
• Good knowledge and experience with SBC technologies (Oracle)
• Strong understanding of call recording systems (Nice)
• Strong E911 experience
• Good knowledge and familiarity with Cisco UCS
• Good experience with general networking technologies
• Strong understanding with Microsoft Teams Calling
• 3+ years of experience managing large call manager telephony environments

Roles & Responsibilities

• Configure and enable Teams Phone System, policies, calling plans, and number assignments.
• Work with SBCs (Audio Codes/Ribbon) for Direct Routing setup and testing.
• Perform user cutovers from Cisco to Teams in coordinated migration waves.
• Configure Teams call queues, auto attendants, voicemail, and routing policies.
• Migrate and validate analog and specialty lines (gateways/intercom/paging).
• Coordinate with carriers for number porting and PSTN transitions
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
• Update routing tables, dial peers, E911 configurations, and failover paths.
• Support coexistence scenarios during phased migration.
• Provide L2/L3 troubleshooting during pilot and mass migration phases.
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
• Handle escalations related to call quality, dropped calls, and network dependencies.
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.