Patch Service Analyst W2

Patch Service Analyst W2 Hiring

Role:
Patch Service Analyst

Work Location:

Phoenix, AZ;
Columbus, OH;
Dallas, TX Job Type: Contract Interview:
Phone/Skype

Patch Management Support:
Identify, track and remediate patch vulnerabilities across the client system enterprise, including server, workstation and system device support. Incident, Task & Change Management:
Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the client environment. KRI & SLA Tracking:
Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the client system enterprise. Cross-Team Collaboration and Support:
Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise. Tool Familiarity:
Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, Service Now, Power Shell Scripting/Toolmaking, Rapid7, Patch

MyPC, Windows OS, Power BI, Active Directory (AD), Entra , Azure and Linux OS. Software Packaging:
Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM). Project Support:
Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts. Continuous Improvement:
Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst

Qualifications:

• Bachelor's degree in information systems, or related field.
• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional collaboration.
• General support knowledge involving the Financial-Banking industry preferred.

Tool & Platform Competencies should include:
• Microsoft Configuration Manager (MCM/MECM/SCCM)
• Service Now
• Intune
• Power BI
• Power Shell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra  
• Share Point  
• Confluence • (desired) Linux OS

Key Responsibilities:

• Administer patch management support of servers, workstations and enterprise system devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.
• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

What are the Mandatory skills and skill proficiencies required for this position?
• Microsoft Configuration Manager (MCM/MECM/SCCM)
• Service Now
• Intune
• Power BI
• Power Shell
• Azure
• PatchMyPC

All your information will be kept confidential according to EEO guidelines.