Service Delivery Manager Job Columbus area,Ohio USA,IT/Tech

Service Delivery Manager (Java/.NET)

Columbus, OH (4x a week Onsite)

Role

Summary:

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Java technologies to lead the successful delivery of application development, maintenance, modernization, and support engagements. The ideal candidate should possess a blend of technical expertise, project management capabilities, stakeholder management skills, and experience managing distributed teams. The SDM will be responsible for ensuring on-time, high-quality delivery while maintaining customer satisfaction and continuous improvement across engagements.

Key Responsibilities:

Delivery Management

Own end-to-end delivery of projects and programs across development, maintenance, enhancement, and support engagements.
Ensure delivery commitments are met with respect to scope, schedule, quality, budget, and customer expectations.
Manage project plans, milestones, dependencies, risks, assumptions, and issues.
Establish governance mechanisms and conduct regular status reviews with stakeholders.
Drive adherence to SDLC, Agile, Dev Ops, and quality assurance processes.

Stakeholder & Customer Management

Build and maintain strong relationships with customer leadership, business stakeholders, and technical teams.
Act as the primary point of contact for delivery-related discussions and escalations.
Present project status, risks, mitigation plans, and executive summaries to customer stakeholders.
Drive customer satisfaction and continuously identify opportunities to improve service delivery.

Project & Program Management

Manage multiple projects simultaneously across various technology streams.
Track project financials, effort utilization, forecasting, and resource allocation.
Ensure effective change management and scope control.
Drive successful project initiation, planning, execution, monitoring, and closure.

People Management

Lead and mentor technical leads, developers, QA engineers, and support teams.
Manage team performance, career development, succession planning, and employee engagement.
Facilitate knowledge sharing and continuous learning within teams.

Technical Leadership

Leverage prior Java development experience to guide technical discussions and solution decisions.
Collaborate with architects and engineering teams on technology roadmaps, modernization initiatives, and best practices.
Review technical risks and ensure appropriate mitigation strategies are in place.
Promote adoption of cloud, automation, Dev Ops, and AI-enabled delivery practices.

Financial & Operational Management

Manage revenue forecasting, resource utilization, and margin targets.
Ensure compliance with organizational processes and contractual commitments.
Support pre-sales activities, estimation, solution reviews, and proposal development.

Required Qualifications:

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
10+ years of IT experience with at least 3+ years in Delivery Management or Project Management roles.
Strong technical background in either Java/J2EE or Microsoft .NET technologies.
Experience managing Agile and Waterfall projects.
Proven experience managing customer-facing engagements and distributed teams.
Strong understanding of SDLC, Dev Ops, CI/CD, Cloud Platforms (AWS/Azure), and modern software engineering practices.
Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications:

PMP, PRINCE2, Scrum Master, or Agile certifications.
Experience managing application modernization and cloud migration projects.
Exposure to AI-assisted software development tools such as Git Hub Copilot.
Experience in Banking, Financial Services, Insurance, Retail, or Healthcare domains.

Key

Skills:

Delivery Management
Project Management
Program Management
Stakeholder Management
Customer Relationship Management
Resource Management
Risk & Issue Management
Agile/Scrum
Java/J2EE or