Senior Program

Job Title

Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation. Mus Have

Skills:

• Incident & Problem Management Domain Expertise
  - Understanding of:
  Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance). Familiarity with:
  Incident Management operating models, Severity models, SLAs, and response structures.
• Operational Excellence & Metrics Focus
  - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountability
• Governance, Risk, and Control Discipline
  - Experience building program governance frameworks (RAIDD, Steer Co, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across work streams.
• Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication.
• Complex Systems & Tooling Awareness - Familiarity with Service Now / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.