Onsite ServiceNow Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

As an onsite Service Now Architect at Kyndryl, you will work onsite 5 days a week in Upper Arlington, Ohio, as a dual-threat Service Now Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining hands-on to develop, configure, and troubleshoot complex workflows.

You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Only U.S. citizens or full green-card holders are eligible for this position.

• Architectural Strategy:
  Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development:
  Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance:
  Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation:
  Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance:
  Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration:
  
  Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

• Experience:
  
  5+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture.
• Technical Mastery:
  Expert-level proficiency in JavaScript, HTML/CSS, and Service Now-specific development tools (Studio, UI Builder, Service Portal).
• Government
  
  Experience:
  
  Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM:
  Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship:
  Must be a U.S. Citizen or Green Card holder.
• Soft Skills:
  
  Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

• Service Now Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification

The compensation range for the position in the U.S. is $115,080 to $218,520 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

Location based ranges:

• California (San Francisco Bay Area): $138,120 to $262,320
• California (All Other): $126,600 to $240,480
• Colorado: $115,080 to $218,520
• Massachusetts: $115,080 to $240,480
• New York City: $138,120 to $262,320
• Washington: $126,600 to $240,480
• Washington DC: $126,600 to $240,480

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which…