ServiceNow Business Analyst

Description We are looking for a Service Now Business Analyst to support business and technology teams in Columbus, Ohio by turning operational needs into practical platform solutions. In this role, you will assess current processes, define clear requirements, and help shape efficient Service Now capabilities that improve daily workflows. The position is ideal for someone who combines strong analytical thinking with hands-on platform knowledge and enjoys working closely with stakeholders in an Agile environment.

Responsibilities:

- Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for Service Now work.

- Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform.

- Convert business goals into detailed specifications and work closely with developers and administrators to deliver effective, scalable solutions.

- Support the configuration of Service Now applications, forms, workflows, and integrations with an emphasis on best practices and sustainable design.

- Assess data needs related to reporting, integrations, implementations, and migration activities to help ensure reliable solution delivery.

- Create and update process documents, user instructions, and training resources while assisting end users with adoption and knowledge transfer.

- Monitor new platform features and module capabilities, recommending enhancements that increase efficiency and business value.

- Contribute to Agile delivery efforts by partnering with cross-functional teams, participating in planning activities, and helping drive successful project execution. Requirements - 3-5 years of experience in business analysis with significant exposure to the Service Now platform.

- Practical background supporting Service Now implementations, platform enhancements, or ongoing administration.

- Working knowledge of Service Now modules, including Strategic Portfolio Management, with additional module experience considered beneficial.

- Understanding of Service Now delivery approaches, platform standards, and configuration best practices.

- Strong analytical and documentation skills with the ability to turn business needs into clear functional solutions.

- Effective communication and stakeholder management skills across technical and non-technical audiences.

- Experience working in Agile Scrum or other iterative software delivery environments.

- Ability to balance multiple priorities and collaborate effectively in a fast-paced setting. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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