Clinical Research Support Specialist

The Role

We are seeking a talented Clinical Research professional to join our Clinical Support team. This is a full‑time position with optional on‑call responsibilities for weekend coverage. You must be based in the United States and eligible for employment. You will support customers and internal stakeholders, diagnose and resolve complex issues, and work closely with Development, QA, consulting, and sales engineering teams.

• Provide global support for all Veeva Clinical product issues.
• Learn the products and use that knowledge to ensure client success.
• Troubleshoot critical production issues, including system unavailability and data integrity.
• Handle inquiries regarding technical issues and application capabilities, navigation, installation, or configuration.
• Coordinate support for new releases and configuration changes into production.
• Gather information for analysis, set up test environments, replicate issues locally, and propose resolutions or workarounds.
• Serve as a client‑facing representative of Development and Product teams.
• Document new processes and keep existing documentation and tools up to date as the environment changes.
• Interface with engineering, product management, and professional services when necessary.

• Familiarity with Electronic Data Capture technology (University degree or 3 years relevant experience).
• Desire to learn new soft and technical skills.
• Experience working closely across diverse teams.
• Ability to diagnose and use industry‑standard tools and techniques to ensure the application performs to client expectations.
• Fluent in English, both written and verbal.
• Analytical mindset, natural problem solver with a hands‑on approach.
• Effective communication skills across multiple contact channels.
• Clinical research system knowledge (eISF, CTMS, EHR, eTMF, EDC).
• Knowledge of Zendesk, Jira, and Confluence.
• Support experience in 2nd or 3rd‑line product support roles.

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.

• Base pay: $50,000 - $75,000.
• Compensation may vary based on experience and location. The role may also include variable bonus and/or stock bonus.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ta