Functional System Analyst

Job Summary

Investigate, analyze and resolve Customer Relationship Management (CRM) application issues with moderate direction from senior staff. Participate and perform investigations of application issues and interface with users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions.

Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

• Investigate and resolve application issues with moderate direction from senior staff.
• Participate in application investigations and interface with staff.
• Participate in data analysis.
• Participate in process design and develop business cases.
• Participate in application training.
• Perform application administrative functions with moderate direction from senior staff.
• Participate in the Development of test plans and testing.
• Participate in the development of training plans/materials and training.
• Participate in the collection of user requirements from users.
• Discuss technical issues competently with team members and end users.
• Exhibit a moderate level of understanding of application functionality and associated business process.

Education requirements:

• 6 years of experience in IT systems support with High School Diploma or GED.
• Or, 4 years of experience in IT systems support with Associate Degree in business
• Or, 2 years of experience in IT systems support with Bachelor's Degree in business or IT

Compensation Grade: SP20-006

Compensation Range: $74,551.00 - $93,188.50

Physical Demand Level: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.