Director, Digital Procurement Operations

Director, Digital Procurement Operations

Date:
Jul 5, 2026

Location:

Columbus, OH, US

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Hexion is seeking a results-driven operations leader to build and run a next-generation Digital Procurement Operations function (GCC Factory).

This leader will partner with the Head of AI Procurement Transformation to operationalize a new procurement model built on three pillars:

• Human Value Teams — focused on strategy, innovation, and risk shaping
• AI Layer — driving decision intelligence and automation
• Digital / GCC Factory — delivering scalable, efficient, and largely autonomous execution

Today, purchasing operations are heavily manual, fragmented, and reliant on outsourced support. The mandate is to industrialize and digitize execution, creating a high-performance, low-touch, exception-based operating engine.

The goal:

• 70%+ touchless P2P
• Significant reduction in cost per transaction
• Faster cycle times and improved service levels
• Clean, reliable data as the foundation for AI

This is not a traditional shared services role. The mission is to build a procurement operations engine that is digital-first, highly automated, and relentlessly focused on efficiency and reliability
.

Digital Operations & GCC Factory Leadership

• Build and lead a Digital Procurement Operations “Factory” delivering end-to-end P2P services
• Transition from manual, outsourced processes to standardized, automated workflows
• Establish a high-throughput, low-touch operating model focused on speed, accuracy, and cost efficiency

Process Industrialization & Automation

• Redesign P2P and transactional procurement processes for:
  • Touchless execution as default
  • Exception-based human intervention
• Drive aggressive standardization across regions, categories, and business units
• Deploy automation technologies (workflow, RPA, platform capabilities) to eliminate manual work

Service Delivery Excellence

• Operate procurement services with clear:
  • SLAs
  • KPIs (cycle time, accuracy, cost per transaction)
• Improve internal customer experience through:
  • Faster processing
  • Clear escalation paths
  • Consistent service quality

Data & Process Integrity

• Ensure clean, structured, and reliable master data across procurement systems
• Establish governance for data quality and process compliance
• Enable real-time visibility into operational performance
• Lead transition and optimization of outsourcing partners (e.g., Cap Gemini)
• Renegotiate, restructure, or rebalance outsourced vs. in-house work
• Build a scalable global delivery model leveraging internal and external resources

Partnership with AI Transformation

• Partner closely with the Head of AI Procurement Transformation to:
  • Industrialize AI-enabled workflows
  • Scale successful use cases into standard operations
• Ensure operational readiness for AI-driven processes

Team & Capability Building

• Build a high-performing operations team with strong process and service orientation
• Devel…