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Managed Services Tier 2 Engineer
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-10
Listing for:
Tierfiveimaging
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
Systems Administrator, Windows Server, Cloud Computing: Infrastructure & Operations, IT Support
Job Description & How to Apply Below
Responsibilities
- Provide second tier support to end users by handling escalated incidents and service requests.
- Responsible for handling additional project work as assigned by management.
- Analyze existing systems and make proactive recommendations for improvements to customer environments and application landscapes.
- May assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations.
- 3+ years of recent computer, server, and network troubleshooting experience.
- Advanced knowledge of current Microsoft desktop and server operating systems.
- Advanced knowledge of computer and server hardware.
- Advanced knowledge of server-based technologies and services such as Active Directory, Exchange, domain services, group policy objects, and other server applications.
- Experience with operating system migrations (Windows 7 to Windows 10 as an example) and the associated challenges involved.
- Experience with creating Windows Power Shell scripts and deployment.
- Strong experience with Office 365 client-side support; tenant administration being a plus.
- Familiarity with network troubleshooting and design.
- Experience with Remote Management and Monitoring (RMM) tools, patching, and asset management.
- Familiarity with hosted cloud solutions and Infrastructure as a Service (IaaS).
- Strong system and maintenance documentation skills.
- Experience with ITSM tools and procedures and other service desk concepts.
- Previous experience in a managed services environment preferred.
- Experience with data center backup solutions (Azure Site Recovery, Carbonite, App Assure, etc.) desired.
- Competitive Compensation Packages.
- Employee Subsidized Medical Premiums.
- Dental and Vision Coverage.
- Paid Time Off.
- 401K with company contribution.
- Hardware and Software Reimbursement.
- Paid Training.
- Tuition Reimbursement.
- Wellness Program and much more.
- Parental leave.
- Health insurance.
- Healthcare spending or reimbursement accounts such as HSAs or FSAs.
- Other types of insurance.
- Retirement benefits or accounts.
- Education assistance or tuition reimbursement.
- Gym memberships or discounts.
- Workplace perks such as food/coffee and flexible work schedules.
Job Type: Full-time
Location:
United States (required)
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