ERP and Analytics Manager

Description

We are seeking a hands‑on, technically strong ERP and Analytics Manager to lead Gifthealth’s Acumatica platform and the ERP Specialist team that supports it. This role is the primary owner of the ERP system across Supply Chain, Finance, and Operations, responsible for the platform’s integrity, ongoing optimization, and major project execution. The ERP and Analytics Manager will directly manage the ERP Specialist team, owning their day‑to‑day direction, development, and performance, while also personally leading the large‑scale Acumatica projects that require deep system expertise and cross‑functional coordination.

On the analytics side, this person will ensure the organization has the data visibility it needs to make informed decisions, building and governing a reporting and dashboard infrastructure that serves Supply Chain, Finance, and Operations leaders.

Team Leadership and Development

• Directly manage the ERP Specialist team, providing clear direction on daily priorities, project assignments, and performance expectations, and conducting regular one‑on‑ones and structured performance reviews.
• Assign and oversee Specialist workloads across operational support, project tasks, and data management responsibilities, balancing team capacity against competing priorities and deadlines.
• Coach and develop ERP Specialists by sharing technical knowledge, providing stretch assignments on major projects, and building the team’s depth and independence in Acumatica over time.
• Serve as the escalation point for complex ERP issues, data discrepancies, or project blockers that exceed the Specialist team’s scope, resolving them directly or coordinating with IT and Acumatica support as needed.

ERP Project Leadership

• Own and lead all major Acumatica projects end to end, including new module implementations, system upgrades, configuration changes, and integration initiatives involving Supply Chain, Finance, and Operations stakeholders.
• Define project scope, timelines, resource requirements, and success criteria for each major ERP initiative, managing stakeholder expectations and communicating progress clearly to the Director of Supply Chain and cross‑functional leadership.
• Coordinate with IT, Acumatica implementation partners, and third‑party vendors on technical deliverables, ensuring external resources are managed effectively and project risks are identified and mitigated early.
• Design and execute testing plans for new Acumatica configurations, customizations, and integrations, including user acceptance testing (UAT) in coordination with affected functional teams before any changes go live.
• Maintain a prioritized ERP project roadmap that reflects both strategic system needs and operational improvement requests from Supply Chain, Finance, and Operations, updated regularly and reviewed with the Director of Supply Chain.

Acumatica Platform Ownership and Governance

• Own Acumatica as the platform of record for Supply Chain, Finance, and Operations, setting the governance standards, configuration policies, and data quality expectations that apply across all modules and users.
• Manage Acumatica user access, role permissions, and security settings, ensuring the right people have appropriate access to the right modules and that access is reviewed and updated as organizational changes occur.
• Oversee ongoing system maintenance including Acumatica version upgrades, patch management, and environment management (production, sandbox, and test), coordinating downtime windows and change communications with affected teams.
• Maintain comprehensive documentation of all system configurations, customizations, integrations, and workflows, ensuring documentation is current and accessible to support audits, onboarding, and business continuity.
• Act as the primary liaison between Gifthealth and Acumatica support, VAR partners, and third‑party integration vendors, managing support tickets, escalations, and vendor relationships on behalf of the organization.

Analytics and Reporting

• Oversee the development and governance of Acumatica‑based reporting, including Generic Inquiries, pivot tables, dashboards, and…