Control Manager - Consumer & Community Bank - Finance - Transformation, AI & Technology Risk- E

As an Executive Director Control Manager within Consumer & Community Banking (CCB) Finance, you will play a pivotal role, leveraging your expertise in technology controls, in building and evolving a comprehensive technology risk and control framework that supports the CCB Product and Transformation team, CCB Finance change management processes and AI governance.

You will serve as a trusted advisor to the CCB Finance Product & Transformation organization—helping enable faster delivery, strong governance, and well-controlled change—while cultivating a proactive risk and control culture that identifies, escalates, and remediates issues in a timely manner. The Product & Transformation team manages a catalog of products that sit within CCB Finance & Business Management. Their transformation initiatives seek to enhance tools and technology, improve time-consuming manual processes, improve data access, and help the business make faster, more-informed decisions.

This role is accountable for the end-to-end business and technology controls agenda for CCB Finance Product & Transformation, change management, data governance, and AI.

• Serve as a trusted advisor to Product & Transformation leadership to identify, assess, and manage operational risk through risk identification, effective control design, and control mitigation. Responsible for overseeing governance routines, issue management and senior stakeholder engagement.
• Govern CCB Finance change management (e.g., policy/standard changes, regulatory events, legal obligations, and business-driven change) and partner with delivery teams to embed controls into delivery processes.
• Govern the use of Artificial Intelligence across CCB Finance, ensuring appropriate risk mitigation, control implementation, and adherence to regulations and firmwide policies/standards.
• Facilitate implementation and sustainability of technology-dependent SOX controls, partnering across business and technology on controls that rely on application functionality/configuration, interfaces, logic, and application-generated information.
• Define/enhance KPIs/KRIs, control metrics, and governance routines; analyze control and operational data to support risk decisions and drive continuous improvement.
• Provide leadership for the end-to-end execution of CORE / operational risk evaluation activities, including control breaks, root cause analysis, escalation, remediation tracking, issue management, and outcomes that reduce financial loss, regulatory exposure, and reputational risk.
• Lead cross-functional working teams and engage stakeholders across business, operations management, legal, compliance, risk, audit and technology control functions to drive transparent communication and timely resolution.

The role requires strong technology risk/control expertise, senior stakeholder influence, and the ability to operate across product/technology delivery and finance risk domains.

• Executive Director (or equivalent) experience of 10+ years total business experience in financial services.
• Background in technology audit, technology risk management, or technology controls within financial services.
• Proficient knowledge of technology risk and internal controls, including risk identification and evaluating controls in an integrated business-and-technology context.
• Strong analytical skills to assess likelihood/impact of control weaknesses, prioritize risk, and drive practical remediation.
• Working understanding automation, coding, data analytics; ability to leverage automation/AI concepts to improve control effectiveness and efficiency; advanced understanding of AI Tools both generative and agentic.
• Demonstrated people leadership, stakeholder management (including conflict resolution), and executive-level communication.
• Strong project/change management skills; ability to manage competing priorities in a dynamic environment.

Preferred qualifications help identify candidates with modern engineering controls fluency and relevant certifications.

• CISA, CISSP, CIA (or similar).
• Degree/background in technology (computer science, engineering, information systems) or equivalent experience.
• Experience with modern engineering environments (cloud, Dev Ops, data platforms) and associated control patterns.
• Experience in a large public accounting firm and/or in-house audit/controls function within financial services.
• Strong influencing/mentoring skills; track record of building a continuous improvement culture.