Tech Solution Center Lead - Multi-Channel IT Support
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-13
Listing for:
PNC Financial Services Group, Inc.
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
PNC Financial Services Group, Inc. in Columbus, OH is seeking a Technology Solution Center Analyst Lead to deliver high-quality technical support across the enterprise.
Based onsite, you will manage escalations, lead service desk operations, and ensure timely resolution of hardware, software, and network issues. You will interact with customers via chat, phone and desk support, document incidents in ITSM systems like Service Now, and identify opportunities to improve processes and knowledge
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