Senior ServiceNow APM/CMDB Analyst
Listed on 2026-07-13
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IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant
Senior Service Now APM / CMDB Analyst
Primary Talent Partners has a new contract opening for a Senior Service Now APM / CMDB Analyst to join a gas and electric company in Columbus, OH. This is a 5-month contract to start with the potential for extensions.
Pay: $60.00 - $70.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
The Senior Service Now APM / CMDB Analyst is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the Service Now platform. This role plays a critical part in advancing company's enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data. This position partners with the CMDB Practice Owner, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data-driven decision-making for application lifecycle management, risk reduction, and technology investment alignment.
The analyst will drive standardization, governance, and reporting to ensure application data supports operational excellence and strategic planning.
- APM & CMDB Strategy Execution
- Application Portfolio Management
- Data Governance & Quality Management
- Service Now Configuration & Data Model Management
- Security, Risk, and Data Classification
- Stakeholder Engagement & Communication
- Performance Measurement & Reporting
- Continuous Improvement
- Hands-on experience with Service Now Application Portfolio Management (APM) module
- Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
- Experience with application lifecycle management and portfolio rationalization
- Familiarity with integrations, APIs, and data automation within Service Now
- Experience supporting governance forums and compliance/audit activities
Competencies:
- Customer Focus:
Understands user needs and delivers value-driven solutions - Data & Process Discipline:
Ensures accuracy, governance, and standardization - Collaboration:
Works effectively across IT, Cybersecurity, and Business teams - Analytical Thinking:
Leverages data to drive decisions and continuous improvement - Communication:
Tailors messaging to executives, technical teams, and stakeholders
- Establishes a single source of truth for application data across the enterprise
- Enables cost optimization, risk reduction, and improved investment decisions
- Enhances governance, audit readiness, and operational transparency
- Supports strategic initiatives including CMDB modernization and cybersecurity transformation
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at i
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