Senior ServiceNow APM​/CMDB Analyst

Senior Service Now APM / CMDB Analyst

Location:

Columbus, OH (Hybrid/ Remote)

Duration: 5 months

• Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
• Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
• Drive adoption of APM capabilities across IT and business domains

• Develop and maintain a comprehensive inventory of business applications within Service Now APM
• Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
• Enable decision‑making for application investment, sustainment, modernization, or decommissioning

• Establish and enforce standards for application and CMDB data quality, completeness, and integrity
• Perform ongoing data validation, certification, and reconciliation activities
• Identify and remediate data quality issues, including duplicate or incomplete records

• Design, configure, and maintain APM and CMDB data models, relationships, and workflows
• Ensure alignment with enterprise architecture standards and integration patterns
• Support integrations and automated data ingestion across systems

• Implement and maintain appropriate access controls for application and CMDB data
• Support application classification efforts, including criticality, risk, and data sensitivity
• Ensure alignment with cybersecurity, audit, and compliance requirements

• Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
• Translate technical concepts into business‑friendly insights and recommendations
• Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis

• Define and monitor KPIs for application portfolio health, data quality, and business value
• Develop dashboards and reports providing visibility into application cost, risk, and performance
• Support leadership reporting and strategic planning activities

• Identify opportunities to improve APM processes, automation, and reporting capabilities
• Drive enhancements that support application rationalization, cost optimization, and risk mitigation
• Stay current on Service Now platform capabilities and industry best practices

The Senior Service Now APM / CMDB Analyst is responsible for supporting the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the Service Now platform. This role plays a critical part in advancing enterprise CMDB strategy by establishing a trusted, accurate, and complete system of record for application and service data. This position partners with the CMDB Practice Owner, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data‑driven decision‑making for application lifecycle management, risk reduction, and technology investment alignment.

The analyst will drive standardization, governance, and reporting to ensure application data supports operational excellence and strategic planning.

• Hands‑on experience with Service Now Application Portfolio Management (APM) module
• Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
• Experience with application lifecycle management and portfolio rationalization
• Familiarity with integrations, APIs, and data automation within Service Now
• Experience supporting governance forums and compliance/audit activities

• Customer Focus:
  Understands user needs and delivers value‑driven solutions
• Data & Process Discipline:
  Ensures accuracy, governance, and standardization
• Collaboration:
  
  Works effectively across IT, Cybersecurity, and Business teams
• Analytical Thinking:
  Leverages data to drive decisions and continuous improvement
• Communication:
  Tailors messaging to executives, technical teams, and stakeholders

• Establishes a single source of truth for application data across the enterprise
• Enables cost optimization, risk reduction, and improved investment decisions
• Enhances governance, audit readiness, and operational transparency
• Supports strategic initiatives including CMDB modernization and cybersecurity transformation