Technical Help Desk Administration Specialist

Help Desk / Jr. Systems Administrator

Location: Columbus, OH (onsite)

We are seeking a hands‑on IT professional to serve as the onsite support resource for our Columbus, OH office. This role combines Tier 1 end‑user support with Tier 2 system administration tasks. The ideal candidate thrives in a hybrid environment where they can resolve daily user issues while also managing core systems such as Office 365, Azure, networking, and security.

• Serve as the first point of contact for all local IT issues (hardware, software, printers, conferencing, mobile devices).
• Troubleshoot and resolve workstation, application, and connectivity problems.
• Document recurring issues and solutions for knowledge sharing.

• Manage user accounts, permissions, and security policies in Microsoft 365 and Active Directory.
• Administer Exchange Online, Teams, One Drive, SharePoint Online, and Azure AD.
• Support server and network equipment, including monitoring performance and backups.
• Implement and maintain cybersecurity best practices.

• Support Office 365 migrations, integrations, and upgrades.
• Assist with IT projects such as infrastructure upgrades, security rollouts, and office technology improvements.
• Act as "boots on the ground" to coordinate with remote IT teams/vendors as needed.

• 3–7 years of IT support/administration experience.
• Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365 (Exchange Online, SharePoint, Teams, One Drive).
• Experience with Azure administration.
• Familiarity with networking concepts (LAN/WAN, VPN, firewalls).
• Power Shell scripting a plus.
• Understanding of IT security best practices.

• Strong troubleshooting and problem‑solving ability.
• Excellent communication and customer service skills.
• Able to work independently as the sole onsite IT resource.
• Organized, proactive, and responsive.

• Microsoft 365 Certified:
  Enterprise Administrator Associate or equivalent.
• Other relevant Microsoft certifications a plus.