Director, IT Infrastructure Operations

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description

Summary:

The Director of Infrastructure Operations provides strategic and operational leadership for all run state technology services that support the healthcare enterprise. This role oversees the day-to-day reliability, performance, and lifecycle management of core infrastructure domains—including network, telecommunications, compute platforms, storage, databases, and endpoint technologies.

Working in close partnership with peer directors responsible for design, engineering, and build functions, this leader ensures that infrastructure solutions are not only well architected but also consistently delivered, supported, and optimized to meet the needs of clinicians, staff, and patients.

The Director is accountable for operational excellence, service quality, incident and problem management, and continuous improvement across all infrastructure services.

This is a hybrid position in Columbus, OH.

Responsibilities And Duties:

30% - Infrastructure Operations Management Oversee daily operations for:

Network (LAN/WAN, wireless, firewalls, load balancers)
Telecommunications (VoIP, contact center, paging, unified communications)
Compute Platforms (virtualization, cloud/on‑prem servers)
Storage & Backup (SAN/NAS, data protection, disaster recovery)
Database Administration (SQL, Oracle, performance tuning, maintenance)
Endpoint Services (workstations, mobile devices, imaging, patching)
Ensure proactive monitoring, capacity planning, and lifecycle management across all domains.

Lead major incident response, root cause analysis, and problem management processes.

Ensure projects are delivered on time, within scope, and aligned with strategic priorities.
20% - Team Leadership & Development Lead and mentor operations teams, including managers, engineers, and specialists.

Build workforce plans that balance operational coverage, skill development, and succession planning.

Foster a collaborative environment that aligns with organizational values and supports high‑quality patient care.
20% - Strategic & Operational Leadership Lead the operational strategy, planning, and execution for all infrastructure technologies across the healthcare system.

Establish and maintain service-level objectives and operational KPIs that ensure high availability, performance, and resilience.

Partner with design/build directors to ensure seamless transition from engineering to operations, including readiness assessments, documentation, and support models.

Drive a culture of reliability, accountability, and continuous improvement.
15% - Financial & Vendor Management Develop and manage operational budgets, including maintenance contracts, licensing, and support agreements.

Oversee vendor performance, SLAs, and escalations for support of infrastructure technologies and managed services.

Evaluate and select technology solutions, vendors, and partners.

Manage vendor relationships, contracts, and performance for operations‑related services and products.
10% - Cross‑Functional Collaboration Work closely with peer design/build directors to ensure integrated infrastructure solutions across network, telecom, platforms, data center, and endpoint technologies.

Collaborate with clinical, business, and application teams to understand requirements and translate them into technical designs.

Partner with Information Security to ensure secure architectures and compliance with healthcare regulations.
5% - Governance, Standards & Compliance Establish engineering standards, design patterns, and best practices for network and telecom technologies.

Ensure operational compliance with HIPAA, Joint Commission, and internal security policies.

Participate in risk assessments, architectural reviews, and technology governance processes.

As a High Reliability Organization (HRO), responsibilities require focus on…