ServiceNow Business Analyst

Servicenow Business Analyst

We are looking for a Service Now Business Analyst to support business and technology teams in Columbus, Ohio by turning operational needs into practical platform solutions. In this role, you will assess current processes, define clear requirements, and help shape efficient Service Now capabilities that improve daily workflows. The position is ideal for someone who combines strong analytical thinking with hands-on platform knowledge and enjoys working closely with stakeholders in an Agile environment.

Responsibilities:

• Engage with business partners and project teams to capture needs, clarify objectives, and produce well-structured functional and technical requirements for Service Now work.
• Review existing workflows and operating procedures to uncover opportunities for process improvement, automation, and a better end-user experience through the platform.
• Convert business goals into detailed specifications and work closely with developers and administrators to deliver effective, scalable solutions.
• Support the configuration of Service Now applications, forms, workflows, and integrations with an emphasis on best practices and sustainable design.
• Assess data needs related to reporting, integrations, implementations, and migration activities to help ensure reliable solution delivery.
• Create and update process documents, user instructions, and training resources while assisting end users with adoption and knowledge transfer.
• Monitor new platform features and module capabilities, recommending enhancements that increase efficiency and business value.
• Contribute to Agile delivery efforts by partnering with cross-functional teams, participating in planning activities, and helping drive successful project execution.