Senior ServiceNow APM​/CMDB Analyst

Job Title:Senior Service Now APM / CMDB Analyst
Location: Columbus, OH
Rate: $60 - $70/hr
Work Model: Remote
Contract Length: July 20, 2026 – December 31, 2026
Extension: Strong possibility of extension
Employment Type: W-2 Only
Work Authorization: U.S. Citizens Only | Green Card holders also eligible; no visa sponsorship available

We are seeking an experienced Senior Service Now APM / CMDB Analyst to support the design, implementation, and continuous improvement of Application Portfolio Management (APM) capabilities within the Service Now platform. This role will play a critical part in advancing enterprise CMDB strategy by helping establish a trusted, accurate, and complete system of record for application and service data.

The ideal candidate will partner closely with the CMDB Practice Owner
, Enterprise Architecture, Cybersecurity, and Business stakeholders to enable data-driven decision-making related to application lifecycle management, risk reduction, and technology investment alignment. This individual will help drive standardization, governance, data quality, and reporting to ensure application and CMDB data supports both operational excellence and strategic planning.

This role is well suited for someone who combines strong Service Now platform knowledge with disciplined data governance, stakeholder engagement, and the ability to translate technical portfolio data into meaningful business insights.

• Partner with the CMDB Practice Owner to support development and execution of a multi-year CMDB and APM transformation roadmap
  .
• Support establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks.
• Drive adoption and operational use of Service Now APM capabilities across IT and business domains.
• Help align application and service data strategies with enterprise architecture, cybersecurity, and operational needs.

• Develop and maintain a comprehensive inventory of business applications within Service Now APM
  .
• Define and support lifecycle processes for application onboarding, maintenance, rationalization, modernization, and retirement.
• Enable business and technology decision-making related to application investment, sustainment, modernization, and decommissioning.
• Help ensure portfolio data supports strategic planning, technology roadmaps, and risk-informed decisions.

• Establish and enforce standards for application and CMDB data quality, completeness, consistency, and integrity
  .
• Perform ongoing data validation, certification, reconciliation, and remediation activities.
• Identify and resolve duplicate, incomplete, or inaccurate records within the portfolio and CMDB.
• Support governance processes that improve trust in Service Now as a system of record.

• Design, configure, and maintain APM and CMDB data models, relationships, and workflows within Service Now.
• Ensure solution design aligns with enterprise architecture standards, integration patterns, and CMDB governance requirements.
• Support integrations, APIs, and automated data ingestion across source systems where applicable.
• Help maintain scalable, sustainable data structures that support application, service, and technical relationship mapping.

• Support implementation and maintenance of appropriate access controls for application and CMDB data.
• Assist with application classification activities, including business criticality, risk, compliance, and data sensitivity
  .
• Ensure alignment with cybersecurity, audit, and compliance requirements tied to application portfolio and CMDB governance.
• Partner with stakeholders to improve transparency around risk exposure and technology dependencies.

• Partner with application owners, IT teams, enterprise architects, cybersecurity teams, and business stakeholders to maintain accurate and complete portfolio data.
• Translate technical and platform concepts into business-friendly insights, recommendations, and reporting.
• Support governance…