Delivery Lead – Customer Transformation; Integrations & API Delivery

Delivery Lead – Customer Transformation (Integrations & API Delivery)

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Position Overview:

We are seeking an experienced Delivery Lead to support a large-scale Customer Transformation Program focused on modernizing customer platforms through enterprise middleware, APIs, cloud-native services, and event-driven integrations. This role will lead the day-to-day coordination and execution of multiple cross-functional delivery teams responsible for building integrations between customer-facing and enterprise applications.

The Delivery Lead will serve as the operational leader for the integration workstream, ensuring work progresses efficiently from solution design through development, testing, deployment, and production readiness. This individual will proactively identify and remove delivery bottlenecks, coordinate dependencies across multiple teams, and provide regular status updates to project leadership. The role works in close partnership with the Delivery Manager to ensure successful execution of the integration program.

Project Overview:
This enterprise-wide Customer Transformation initiative is modernizing customer operations by implementing middleware, APIs, cloud-native applications, and event-driven integrations connecting numerous enterprise systems. The Delivery Lead will coordinate multiple technical teams delivering integration solutions across Azure, Mule Soft, SAP Business Technology Platform (BTP), Apache Kafka, and other enterprise technologies while ensuring delivery milestones, quality standards, and project timelines are achieved.

Key Responsibilities:

• Lead the day-to-day coordination of multiple integration and API delivery teams supporting a large-scale customer transformation initiative.
• Drive work execution from solution design through development, testing, deployment, and production readiness.
• Identify, manage, and remove delivery bottlenecks, risks, blockers, and cross-team dependencies to maintain project momentum.
• Coordinate closely with the Integration Delivery Manager to align priorities, delivery plans, resource allocation, and project objectives.
• Facilitate daily team coordination, sprint planning, backlog refinement, stand-ups, and delivery reviews within an Agile environment.
• Track the progress of user stories, technical tasks, defects, and milestones, ensuring work flows efficiently across development teams.
• Manage and maintain Jira boards, epics, user stories, tasks, defects, and reporting to provide accurate delivery visibility.
• Prepare and present project status updates, risks, dependencies, and key performance metrics during project governance and stakeholder meetings.
• Coordinate activities between solution architects, developers, QA teams, Dev Ops engineers, infrastructure teams, security teams, and business stakeholders.
• Ensure technical deliverables meet quality standards, project timelines, and organizational governance requirements.
• Monitor project scope, schedule, resource utilization, and dependency management across multiple concurrent work streams.
• Support release planning, deployment readiness, and production transition activities in collaboration with technical leadership.
• Foster collaboration, accountability, and continuous improvement across distributed delivery teams.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field (or equivalent experience).
• 7+ years of experience leading technology delivery, software implementation, or enterprise integration projects.
• Proven experience coordinating Agile software development teams delivering enterprise integration or digital transformation initiatives.
• Strong understanding of API…