ServiceNow Platform Lead​/Principal Architect

Service Now Platform Lead / Principal Architect

We are seeking an experienced Service Now Platform Lead / Principal Architect with 10+ years of IT experience and extensive expertise in Service Now platform governance, architecture, digital transformation, ITSM, CMDB, ITOM, HRSD, CSM, and enterprise integrations. The ideal candidate will lead platform strategy, roadmap planning, solution architecture, service delivery, and cross-functional teams to deliver scalable and innovative Service Now solutions aligned with business objectives.

Experience:

10+ years of IT experience. 10+ years of Service Now experience. Experience leading enterprise Service Now implementations and transformations. Experience managing global teams and vendor engagements. Proven track record delivering large-scale Service Now programs.

Technical Expertise: ITSM, HRSD, ITOM Event Management, CMDB & Discovery, Service Catalog Employee Center, CSM, Flow Designer, Integration Hub, REST/SOAP APIs JavaScript, Performance Analytics AI/GenAI capabilities within Service Now Agile and ITIL methodologies.

Certifications (Preferred):
Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now CIS – ITSM Service Now CIS – HRSD Service Now CIS – CSM Service Now CIS – Discovery ITIL Foundation / Managing Professional Agile/Scrum Certification.

Roles & Responsibilities:

Own and govern the Service Now platform roadmap, release management, backlog prioritization, and platform lifecycle. Establish governance frameworks, standards, best practices, and architecture principles. Lead platform modernization initiatives and adoption of new Service Now capabilities. Define operational metrics, and continuous improvement strategies.

Design scalable enterprise solutions across Service Now modules including: ITSM, HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center. Provide architecture leadership for complex business transformations. Ensure adherence to Service Now best practices and platform standards.

Lead integrations between Service Now and enterprise applications such as: SAP, Intune, Dynatrace, Solar Winds, Crowd Strike LeanIX, Apptio, Horizons, BT Digital Services Identity and Asset Management platforms Define integration architecture using REST APIs, Integration Hub, MID Servers, and event-driven designs.

Lead CMDB strategy, governance, data quality initiatives, and service mapping programs. Establish data models, reconciliation policies, and lifecycle governance. Drive CSDM adoption and alignment across business and technical services.

Manage large-scale Service Now programs from requirements through production support. Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications. Coordinate with business leaders, vendors, architects, and development teams.

Lead global development and support teams. Mentor developers, architects, business analysts, and administrators. Drive delivery excellence, resource planning, and knowledge management initiatives. Engage with senior leadership and executive stakeholders.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.