ServiceNow - ServiceNow IT​/OT Asset Management; ITAM - Senior - Tech Cons

Service Now
- Service Now IT/OT Asset Management (ITAM) - Senior
- Tech Cons
- Open Location

Location:

Chicago

Other locations:
Anywhere in Country

Requisition

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client visible role with opportunities to motivate and develop your team and establish new client relationships.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.

Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

You’ll work with a diverse portfolio of clients, improving IT/OT Asset Management processes and evaluating how AI can streamline delivery.

• Act as a workstream lead across all aspects of a Service Now IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore resources
• Provide guidance and industry-leading practice expertise for Service Now IT/OT Asset Management process implementations
• Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities and provide leading‑practice recommendations
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Experience with Service Now AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and Service Now workflow integration
• Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter resources
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Create high-quality deliverables and project artifacts

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2‑4 years relevant Service Now IT/OT Asset Management project experience
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Software Asset Management
  • Service Now Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

• Service Now Certified Implementation Specialist – Discovery
• Service Now Certified Implementation Specialist – Vulnerability Response
• Performance analytics and reporting experience – certifications are a plus
• Experience in Service Now’s AI solutions (Now…