IT Support Specialist; Infrastructure Specialist

IT Support Specialist (Infrastructure Specialist
2) (260004WH)

Organization:
Medicaid

Work Location:

Lazarus 6, 50 West Town Street, Columbus, 43215, United States of America - OHIO
- Franklin County
- Columbus

Compensation: $38.01 - $55.80/hour

Schedule:

Full-time

The Ohio Department of Medicaid (ODM) seeks an IT Support Specialist to provide first-level technical support to end-users. Responsibilities include troubleshooting hardware and software issues, assisting with file transfers and job scheduling, and managing incoming support calls.

• File Transfers
  • Assists users with transferring files, ensuring data integrity and security during transfers.
  • Assists with file transfer automation and scheduling.
• Hardware Support
  • Diagnoses and resolves hardware issues (e.g. computers, printers, peripherals).
  • Performs hardware installations, upgrades, and replacements.
  • Maintains inventory of hardware components and manages warranties.
• Software Support
  • Troubleshoots software-related problems and provides solutions.
• Phone Support
  • Answers incoming support calls and provides first-level assistance.
  • Logs and tracks support requests in a ticketing system.
  • Escalates complex issues to higher‑level support teams when necessary.
• General Responsibilities
  • Provides excellent customer service and maintains a professional demeanor.
  • Strong communication and interpersonal abilities.
  • Problem‑solving skills and attention to detail.
  • Ability to work in a fast‑paced environment.

48 months of combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains including 12 months of work experience in the primary technology specified by the agency. Alternatively, completion of an associate core program in computer science or information systems with 30 months of combined experience, or completion of an undergraduate core program with 24 months of combined experience.

The job posting requires experience in the required primary technology. Minimum class qualifications for employment noted above are accepted. The official position description on file with the designated agency reflects the required, primary technology directly relating to the duties of the position.
Job

Skills:

Information Technology;
Technical

Skills:

Operational Support;
Professional

Skills:

Problem Solving, Customer Focus.

On call 24 hours a day, 7 days a week.

Required to carry a cellular phone as assigned.

Required to work occasional overtime as assigned.

Travel required, as needed. Must provide own transportation. Or, to operate a state vehicle, you must have a valid driver's license from state of residence.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.