Data Center Manager

Job Summary

The Manager, Data Center Operations has overall responsibility for planning, directing, and coordinating activities pertaining to the day-to-day support of the data centers. They are responsible for managing the team that develops and carries out data center infrastructure technology projects.

• Planning, installation and support of the customer’s physical computer infrastructure (hardware, systems software, networks, and backup systems)
• Troubleshoot issues within the data center and physical infrastructure
• Manage and support change and release processes for physical environments
• Provide input with cost and design proposals in partnership with project manager and liaise with vendors
• Establish physical operational support procedures for all systems
• Lead a multi-location, cross-functional team of IT and Engineering professionals to deliver Data Center Services and Operations
• Ensure compliance with guidelines and government regulations
• Responsible for managing staff and scheduling shifts
• Train all team members
• Create metrics and monitoring to aid in SLA reporting
• Assist with the development and application of business processes to ensure appropriate service levels
• Develop and implement standards, procedures, and processes
• Participate in strategic data center and operations planning

• Demonstrated hands‑on expertise in networking and data center technologies
• Demonstrated experience migrating to Cloud environments
• Exceptional communication abilities, both verbal and written, including long‑form business writing on complex topics
• Proven ability to work with and influence managers of other service support models and supporting teams
• Ability to manage globally distributed 24x7 operations to include short‑notice travel in response to emerging operational issues
• An entrepreneurial spirit with the ability to drive innovation independently; passion to improve at every opportunity
• Proven ability to credibly coordinate between technical teams and business stakeholders
• Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members
• Ability to lead and work in a matrix organization and communicate effectively with peers, subordinates and program leadership
• Experience working with ITIL processes
• Motivated self‑starter with strong written and verbal communication skills

• Must be self‑motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements.
• Must promote the culture and mission of IES, as well as program objectives to all employees, vendors, clients, and business partners.
• Must have proven problem‑solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have proven high‑level skills to interpret blueprints and other project documents, including but not limited to scope, specifications, reporting, and quality metrics.
• Must be able to travel within branch territory and/or regional territory as needed.
• Must have the ability to learn Company and customer project management systems.
• Must be able to successfully secure and maintain a Company‑sponsored American Express credit card.

• Must possess at least a high school diploma or equivalent; bachelor’s degree preferred.
• Must have experience in customer and General Contractor interactions.
• Must have a minimum of seven (7) years supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must be able to supervise multiple Project Managers.
• Must have demonstrated and verifiable ability to create and manage a project schedule, scope of work, and detailed associated tasks, from project initiation through final completion and customer turnover.