Desktop Support Technician

Responsibilities

Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center. The Field Services Desktop Team is committed to assisting its patients. This includes but is not limited to PC, laptops, phones, scanners, printers, software and handheld devices. Provides technical expertise, fault diagnosis, identification, isolation and resolution for video and peripheral equipment issues and deployments.

Knowledge and experience in Microsoft Teams is required. The candidate must also have knowledge and experience in Cisco Video and basic Cisco VOIP programming. Soft skills are essential; customer service is 51%, technical 49%. Must be able to stand all day and work in patient rooms, OR/ER, and be comfortable with blood exposure. Must be trainable and willing to learn.

• Windows 10
• Troubleshooting
• Technical support
• Deployment
• Desktop
• macOS
• Imaging
• Office 365
• Help desk support

• Preference for individuals with both MAC and PC experience and A+ certifications.
• Strong soft skills; role is 51% customer service, 49% technical.
• Must be ok with standing all day long.
• Will be entering patient rooms and OR/ERs; must be ok with blood exposure.
• Must be trainable and willing to learn.
• Prefer experience with MS Teams (connection troubleshooting, microphone and video issues).
• Prefer experience over education.
• Non‑smoking campus.

Intermediate Level

Contract position based out of Columbus, OH.

Pay range: $21.64 - $21.64/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Columbus, OH.

Position is anticipated to close on Jun 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.