Network Escalation Engineer

Title: Network Escalation Engineer

Department: Advanced Technical Services

Location: Columbus, Ohio

IP Pathways is seeking a Network Escalation Engineer to join the Advanced Technical Services Team. The role requires professionalism, strong technical skills, and excellent communication, customer service, and mentoring abilities. The Network Escalation Engineer will participate in IP Pathways training and company activities as part of a growing engineering team.

The Network Escalation Engineer will be part of the Advanced Technical Services Team, providing next-tier technical support to our customer base and serving as escalation for the product implementation team. The team handles client-facing support, network design for cloud migrations, and advanced management of client and company-owned network infrastructure.

• Lead troubleshooting and resolution of complex network issues for customer environments.
• Perform remote and onsite support and some implementation for customer environments.
• Support the onboarding and management of client infrastructure across hybrid and cloud environments.
• Configure, implement, and manage network infrastructure devices and related applications within client on-premise and cloud environments.
• Develop and improve automation, orchestration, and monitoring processes to increase operational efficiency.
• Document processes and contribute to process improvement initiatives to ensure high-quality service delivery.
• Perform site surveys to assess, validate, and design client environments and/or effectiveness of implemented solutions.
• Collaborate with cross-functional teams on design and implementation projects.
• Mentor and provide technical guidance to fellow engineers.

• Minimum 5+ years of experience in network administration and engineering.
• Associate's degree or relevant certifications (such as CCNA) preferred, or equivalent work experience.
• Proficiency in 1–2 scripting languages, such as Power Shell or Python, is a plus.
• Experience with technologies including Wireless (Aruba, Meraki, Mikrotik), Routing/Switching (Cisco, Arista, Aruba, Meraki, Mikrotik), Firewalls (Cisco, Meraki, Palo Alto, Forti Gate), and related tools (Cisco ISE, Aruba Clear Pass, Cisco CUCM).
• Protocols: OSPF, EIGRP, BGP, Fibre Channel Zoning;
  Load Balancers:
  Kemp, F5, Peplink.
• Excellent communication, documentation, and customer service skills.
• Strong multitasking ability with attention to quality and a proactive, solution-oriented mindset.
• Team-oriented disposition.
• Familiarity with ticketing systems, remote monitoring tools, and managed service delivery environments.

• Ability to rack network infrastructure equipment and other datacenter equipment as needed.
• Ability to work on your feet or at a desk for extended periods of time as needed.

IP Pathways provides hybrid IT solutions for small, medium, and enterprise companies, delivering world-class engineering services supported by high-touch customer service.

• Competitive benefits: Lucrative healthcare benefits and 401k with company match.
• Work/life balance: Flexible and accommodating work schedules to meet your family’s needs and obligations.
• Ongoing training: Opportunities to develop skills and become certified in sought-after technologies.

If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply online today.

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.