Information Technology Supervisor ; PN

Information Technology Supervisor 3

Job Description – PN  (2600058F)

Developmental Disabilities – Central Office

Caleb Skinner – caleb.skinnero.gov

United States of America – OHIO – Franklin County – Columbus

• Compensation: $48.93 per hour
• Schedule:
  
  Full‑time
• Union:
  Exempt from Union
• Primary Job Skill:
  Information Technology
• Technical
  
  Skills:
  
  Information Technology
• Professional
  
  Skills:
  
  Adaptability, Analyzation, Critical Thinking, Confidentiality, Continuous Improvement
• Primary Technology: IT Service Management Tools

Leads a multidisciplinary IT operations team responsible for Dev Ops deployments, tier‑one support, Service Now administration, and cybersecurity operations.

• Oversee day‑to‑day Dev Ops activities, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high‑quality tier‑one help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the Service Now platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development, infrastructure, security teams, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attend training classes and seminars, read literature to keep abreast of emerging trends and technologies, and maintain policies related to job responsibilities.

• 7½ years (90 months) experience commensurate with job duties, knowledge, and skills as outlined in the position description, plus 12 months experience in project management functions.
• OR completed undergraduate core coursework in computer science or any major that included: advanced‑level programming language, logic‑based mathematics, database concepts, computer systems analysis & design, and basic data processing concepts; plus 5½ years (66 months) additional experience and 12 months experience in project management functions.
• OR equivalent of the minimum class qualifications for employment noted above.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Unusual working conditions: computer terminal operations for long periods; overtime may be required; travel may be required (including overnight stay); on‑call 24 hours per day, 7 days per week.

Hourly wage will be paid at step 1 unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

Final candidate will undergo a criminal background check. The final applicant will also submit to urinalysis prior to appointment to test for illegal drug use. A positive test result will result in no offer of employment.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

To request a reasonable accommodation due to disability, please contact Terry Penn at EEO‑Diversity Affairso.gov.

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39) and as outlined in the posting.