Manager, Software Engineering

Overview

Manages a team of Developers working in an Agile Development and low code environment. Develops their staff to meet department strategic needs. Coordinates activities of multiple projects within Enterprise Development and participates as a servant leader to the agile development teams in the department.

• Participates in the interview and hiring process. Prepares and administers annual reviews and development plans, makes promotion and salary recommendations. Responsible for personnel planning and the allocation of team members to meet Enterprise Development project needs. Identifies and mentors future leaders / managers for company growth.
• Provides support and assistance to agile development teams and their scrum master. Has strong working knowledge of agile development principles. Helps to remove roadblocks that agile teams are unable to solve by themselves.
• Provides input to product owners on the product strategy and vision. Gives feedback to the product owners on the content and prioritization of the product backlog.
• Builds relationships with other IT departments and business units and mitigates conflict to facilitate inter-department communication and agile team progress in order to meet business objectives. Acts as a catalyst for change to improve applications or processes which benefit IT and/or the business unit.
• Demonstrates application knowledge and understands functionality of applications outside their area of expertise to identify potential impacts and make recommendations to minimize the impacts. Responds to questions from other IT departments and business units and coordinates resolution of critical issues to provide support for production applications.

• Bachelor's Degree in Computer related discipline
  - Preferred
• 7 years of experience in Related field.
• 5 years of proven experience in Salesforce delivery (multiple projects). Salesforce certifications – Preferred
• 5 years of experience in large customer service / call center environments and delivering automation / AI solutions
  - Preferred
• 2 years of experience in supervisory, management, project leadership, or project management.
• 2 years of experience in Genesys or other CCaaS platform solution delivery
  - Preferred
• Mentorship
  - Preferred
• Planning
  - Preferred
• Coaching
  - Preferred
• Collaboration
  - Preferred
• People Management
  - Preferred
• Software Engineering
  - Preferred
• Software Development
  - Preferred
• Agile Methodology
  - Preferred
• Java (Programming Language) - Preferred
• Amazon Web Services
  - Preferred
• Engineering Management
  - Preferred
• Python (Programming Language) - Preferred

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ - $ annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well-being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time:
  From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development:
  Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective:
  Our company culture reflects the diversity of our employees. We want you to be you…