Salesforce Operations Manager; IT Manager

Salesforce Operations Manager (IT Manager
1)

Organization:
Job & Family Services

Agency Contact Name and Information: odjfscareerso.gov

Primary

Location:

United States of America-OHIO

Compensation: $48.93

Schedule:

Full-time

Classified Indicator:
Unclassified

Union:
Exempt from Union

Primary Job Skill:
Information Technology

Technical

Skills:

System Administration, Network Administration, Information Technology, Management

Professional

Skills:

Consultation, Critical Thinking, Strategic Thinking, Written Communication

Primary Technology:
Not Applicable

Agency Overview

Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do The Salesforce Operations Manager serves as a key leader within the Office of Information Services, overseeing the governance, stability, and operational excellence of the Salesforce Government Cloud Plus (Gov Cloud+) platform that supports mission-critical services across ODJFS. This role is ideal for an experienced Salesforce platform leader who excels in coordinating complex administrative environments, guiding high-performing teams, and ensuring secure, scalable solutions that meet the needs of a rapidly expanding portfolio of agency applications.

In this role, you will lead the team responsible for administering and supporting multiple Salesforce applications, internal systems, and community portals used by a broad array of business partners. You will ensure platform stability, compliance with state and federal security requirements, and high-quality service delivery while managing licensing, vendor relationships, release readiness, and ongoing operational improvements across Gov Cloud+. Your leadership will drive the standardization, security, and evolution of the Salesforce ecosystem to support both current workloads and future enterprise growth.

You will oversee daily platform operations, guide governance decisions, manage staff performance, and collaborate with business units and technology partners to align Salesforce solutions with organizational needs. This position blends operational oversight with strategic direction, offering the opportunity to mature an enterprise Salesforce environment while elevating team capabilities and platform reliability.

Duties include but are not limited to:

• Oversee day-to-day administration and operational stability of the Salesforce Gov Cloud+ environments, ensuring production regions, schedules, and core services run reliably.
• Coordinate, review, and approve all Salesforce configuration, metadata, and deployment activities to maintain governance standards and prevent disruption to production operations.
• Manage user access, permission structures, and security controls—ensuring compliance, data integrity, and adherence to platform guardrails.
• Monitor platform performance, logs, integrations, and security events; lead troubleshooting and escalation with Salesforce Support and vendors to resolve high-impact issues.
• Guide environment planning, sandbox refresh cycles, release readiness, and deployment sequencing to…