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Enterprise IT Service Desk Analyst

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Socket.dev
Full Time position
Listed on 2026-08-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 40000 - 60000 USD Yearly USD 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Abacus seeks an Analyst for the Enterprise Service Desk in Columbus to be the first contact for IT support, triaging requests and guiding issues toward resolution. You will troubleshoot desktops, networks, and software, document all interactions in the ticketing system, and escalate when needed.

You will participate in on-call rotations after hours, maintain security practices, and collaborate with vendors as part of a fast-paced, client-focused IT environment.

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