Technical Writer - Columbus, OH

• Create and Maintain Architecture Diagrams, API Documentation, Data Dictionaries, Entity Relationship Diagrams and System Configuration guides.
• Document current state and future state workflows, including Intake Process, Billing Flows, Automated Jobs and System interactions.
• Maintain documentation libraries and subscription lists.
• Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
• Develop, enhance, and maintain user documentation for multiple applications and Ensure appropriate control.
• Develop User guides, Quick Start Manuals, SOP’s and Training Content for Program Staff, supervisors and Administrators.
• Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
• Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
• Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
• Identify and make recommendations around documentation and templates needed by the Application Teams.
• Work with users and other State personnel to ensure that the solutions meet State business requirements.
• Identify and initiate continuous improvement opportunities.
• Direct the development of accurate estimates for documentation requests/activities as required
• Review and understand the Application Teams workplan.
• Determine time estimates and schedule for own work and resolve issues in a timely manner.
• Identify and track issues, risks and action items.
• Review and approve procedures for use of on-line documentation tools as appropriate.
• Identify business and technical documentation needs not currently addressed.
• Promote the need for developing and using standard documentation for all processes within the organization.
• Perform detailed reviews of interim and final tasks as appropriate.
• Oversee processing of service requests.
• Manage, deploy, and schedule Technical Writer activities.
• Develop and manage short and long-term documentation plans and schedules.
• Understand work requests/needs within Application Teams
• Work with Team Leads and Group Leads to set documentation goals.

• Ideally, 5-6 years of similar experience in projects that involved legacy system migration, re-factoring or modernization would be highly preferred.

• Education:
  
  4 year college Degree in IT, Computer Science, Engineering or Business with a focus on Technology

The Position is Hybrid and the hire should be able to come to DCY office in Columbus as needed.