Onsite ServiceNow Architect

Onsite Service Now Architect

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Onsite Service Now Architect at Kyndryl you will work onsite 5 days a week in Upper Arlington, Ohio. As a dual-threat Service Now Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

As a Onsite Service Now Architect You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

This position is for a government client and we can only hire US citizens or full green card holders.

Key Responsibilities:

• Architectural Strategy:
  Define the technical architecture for the Service Now platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development:
  Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance:
  Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation:
  Lead the design and implementation of integrations with third-party systems using Integration Hub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance:
  Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration:
  
  Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

Required Technical and Professional

Experience:

• Experience:
  
  5+ years of experience in IT, with at least 5 years of deep technical experience in Service Now development and architecture.
• Technical Mastery:
  Expert-level proficiency in JavaScript, HTML/CSS, and Service Now-specific development tools (Studio, UI Builder, Service Portal).
• Government
  
  Experience:
  
  Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM:
  Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship:
  Must be a US Citizen or Green Card holder.
• Soft Skills:
  
  Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.

Required

Certifications:

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Preferred

Certifications:

• Service Now Certified Technical Architect (CTA) or Master Architect (CMA)

Security+ or similar cybersecurity certification

The compensation range for the position in the U.S. is $115,080 to $218,520 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $138,120 to $262,320

California (All Other): $126,600 to $240,480

Colorado: $115,080 to $218,520

Massachusetts: $115,080 to $240,480

New York City: $138,120 to $262,320

Washington: $126,600 to $240,480

Washington DC: $126,600 to $240,480

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Note:

If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.