Business Program Manager - Knowledge Management

Overview

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.

At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

• Manage and govern the enterprise knowledge catalog, including content lifecycle, ownership, review schedules, archival processes, metadata standards, and content quality requirements.
• Evaluate and recommend improvements to taxonomies, ontologies, metadata models, knowledge graphs, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness, semantic intelligence, AI readiness, and operational efficiency.
• Design, develop, and govern enterprise semantic models, including taxonomies, ontologies, controlled vocabularies, entity relationships, and metadata frameworks that improve knowledge organization, discoverability, and reuse.
• Partner with business, product, data, and technology stakeholders to define knowledge domains, semantic relationships, and governance standards that support intelligent search, retrieval, recommendation, and AI-driven knowledge experiences.
• Establish and maintain knowledge graph and semantic intelligence capabilities by mapping relationships between content, processes, services, products, systems, and organizational knowledge assets to improve contextual understanding and decision-making.
• Evaluate emerging semantic technologies, AI knowledge architectures, and industry best practices, recommending enhancements that improve enterprise knowledge accessibility, interoperability, and machine-readiness.
• Develop, maintain, and optimize service-facing knowledge articles, job aids, procedural documentation, and knowledge structures using established governance standards, templates, style guides, and best practices.
• Deliver strategic recommendations to stakeholders regarding knowledge governance, content organization, taxonomy, and operational improvements that drive effective and efficient knowledge experiences.
• Independently manage complex Knowledge Management initiatives with multiple deliverables and time frames, including governance implementations, catalog optimization efforts, content remediation programs, and cross-functional impacts.
• Recommend and initiate knowledge process improvements that increase content quality, reduce duplication, improve findability, and enhance reporting and operational effectiveness.
• Identify opportunities to improve knowledge management processes through analysis, governance assessments, and future-state operating model recommendations.
• Apply comprehensive knowledge management expertise to evaluate the impact of content, process, and product changes across multiple business areas and develop associated readiness and adoption plans.
• Partner with leadership across multiple organizations to drive enterprise Knowledge Management initiatives and implement value-added governance and content solutions.
• Act as a liaison between stakeholders to define, analyze, communicate, and validate knowledge requirements, governance expectations, content standards, and process improvements.
• Partner with Product, Operations, IT, Service, and Enablement teams to coordinate dependencies, establish ownership, and proactively identify and manage risks impacting knowledge quality and governance.
• Evaluate and recommend improvements to taxonomy, metadata, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness and operational efficiency.
• Lead knowledge quality assurance efforts, including content audits, governance reviews, content health assessments, standards compliance, issue tracking, and remediation…