IT Support Technician

Working Hours:

8am - 4.30pm, this is a full time, on site role, with occasional out of hours support to keep things moving when it counts

We re scaling our US operations, and we re looking for our first dedicated IT Support Technician to support our existing Columbus site and our brand new fulfilment center as we grow. You ll take ownership of debugging hardware issues - computers, printers, scanners, and more- across our Columbus fulfilment centers and office environments, keeping equipment running at a high standard as our team scales fast around you.

• $50,000 - $60,000 per year
• Healthcare, dental, vision with generous employer premium
• Company paid Basi Care telehealth, legal, financial, and counselling
• Above average paid time off plus paid sick time
• Team lunches, parties & events
• Mental health first aiders to provide support when you may need it

• Keep the hardware running - troubleshoot computers, printers, scanners, and warehouse equipment across our office and fulfilment center environments, keeping everything running at its best
• Own equipment from purchase to retirement - source and order new hardware, manage vendor relationships, track inventory, and maintain an accurate asset register
• Set the team up for success - provision laptops and equipment for new starters, and manage a clean, secure offboarding process for leavers
• Run our Google Workspace - manage user accounts, permissions, and day to day admin across the US sites
• Be the go-to person on-site - act as the main point of contact for tech issues, liaising with our Operations team and external partners for network, wireless, and cabling support
• Spot patterns, not just fix problems - monitor recurring issues and system logs, feeding insights back to improve how we operate
• Keep the lights on during change - plan and communicate around system maintenance and updates, minimizing disruption to the wider business
• Help shape how we scale - bring ideas and improvements to the table as we build out our US IT function

• Previous experience in IT and technical troubleshooting and configuration - ideally in a fulfilment center / warehouse or operational environment
• Competence in systems performance analysis
• Have provided ad-hoc out-of-hours cover when needed to support business
• Ability to perform basic networking and troubleshooting - in particular WiFi access points and switches
• Able to communicate technically, understanding of TCP / IP, subnetting, firewalls etc
• Have used ticketing systems for support (e.g. Asana)
• Comfortable providing hardware support on laptops, printers, monitors and peripherals
• Ideally have previous experience in Google Workspace, managing user accounts, permissions etc

You ll work across office and warehouse environments, using a computer and keyboard as well as warehouse hardware such as barcode scanners, printers and network equipment. The role involves light physical activity, including standing, walking, and lifting of equipment. Constant exposure to conditions such as dust, noise, fumes, weather, poor lighting, or heavy machinery / equipment.

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV s
• If you re shortlisted, you ll have a short video interview with our Talent Acquisition Manager
• You ll have an on site interview, or two, with our Managing Director and Head of People
• You get offered the job and start your amazing new role with J&J Global Fulfilment

James and James Fulfilment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.

We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from…