Help Desk Support Technician

We are seeking a motivated Help Desk Technician II / IT Support Specialist to provide hands-on technical support across Google Workspace, Microsoft 365, Apple macOS, Windows PCs, SaaS applications, networking, and endpoint technologies.

This role combines Tier 1/2 user support with Microsoft 365 and Google Workspace administration, identity and access management, networking, security, and infrastructure support. The ideal candidate is service-oriented, technically curious, and comfortable troubleshooting issues while identifying opportunities to improve IT operations.

This position requires regular in-person support, including a minimum of two onsite days per week at a Columbus customer site, with additional onsite time at MAPSYS Headquarters recommended.

• Provide Tier 1 and Tier 2 technical support for hardware, software, access, and connectivity issues.
• Deploy, configure, and troubleshoot Apple macOS and Windows laptops/desktops, monitors, docks, printers, mobile devices, and conferencing equipment.
• Support Microsoft Office, Slack, 1
  
  Password, Box, and other SaaS applications.
• Support device enrollment, endpoint security, and management through Jamf or similar MDM platforms.
• Perform employee onboarding/offboarding and device lifecycle management.

• Provide Level 2 support and administration for Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, One Drive, and Microsoft Office.
• Troubleshoot email delivery, mailbox access, shared mailboxes, distribution groups, calendars, Teams, permissions, file sync, and external sharing.
• Manage Microsoft 365 user provisioning, licensing, groups, role assignments, and access requests.
• Administer Google Workspace, including Gmail, Drive, Shared Drives, Calendar, Meet, Groups, permissions, and security settings.
• Troubleshoot Google email delivery, spam filtering, calendar sharing, delegated access, and Google Postmaster Tools.
• Escalate complex tenant, identity, security, or compliance issues as appropriate.

• Provision and deprovision user accounts and manage permissions across cloud applications, collaboration platforms, file shares, and business systems.
• Troubleshoot wired/wireless connectivity, enterprise Wi-Fi, VPNs, switches, firewalls, DNS, DHCP, TCP/IP, and VLANs.
• Assist with Ubiquiti/Uni Fi administration and connected devices such as printers and cameras.
• Support endpoint security platforms such as Sentinel One and RMM tools such as Ninja One.
• Investigate security alerts and assist with remediation while maintaining security and compliance requirements.

• Assist with asset management, equipment inventory, and endpoint lifecycle management.
• Support cloud storage, AWS services, VMware environments, and infrastructure initiatives as assigned.
• Document troubleshooting, resolutions, and escalation details clearly and consistently.

• 3+ years of Help Desk, Desktop Support, or IT Support experience.
• Strong hands-on experience supporting Google Workspace.
• Level 2 Microsoft 365 experience, including Exchange Online, Outlook, Teams, SharePoint, One Drive, and Microsoft Office.
• Strong Apple macOS and Windows PC support experience.
• Experience with user provisioning, permissions, identity/access management, and SaaS administration.
• Strong networking and connectivity troubleshooting skills, including Wi-Fi, DNS, DHCP, VPNs, TCP/IP, and firewall concepts.
• Experience supporting conferencing/AV technologies.
• Strong customer service, communication, documentation, and problem-solving skills.
• Ability to independently prioritize and resolve multiple requests in a fast-paced, client-facing environment.

Experience with one or more of the following:

• Jamf
• Sentinel One
• VMware
• AWS
• Slack, Box, and 1
  
  Password
• Net Suite
• Shopify

• Experience in a consulting, managed services, or client-facing IT environment.
• Experience supporting hybrid and remote work forces.
• CompTIA A+, Network+, Security+, or equivalent certifications.

• Gain hands-on exposure across endpoint support, cloud platforms, networking, security, and infrastructure.
• Build expertise across Google Workspace, Microsoft 365, Apple, Windows, and modern SaaS environments.
• Join an employee-owned company that values accountability, collaboration, responsive client service, and continuous improvement.

Success in this role means delivering responsive customer support, resolving technical issues efficiently, maintaining secure and reliable end-user environments, effectively managing onboarding/offboarding, and taking ownership of Microsoft 365, Google Workspace, Apple, Windows, networking, and endpoint-related issues.

Google Workspace Administration | Microsoft 365 L2 Support & Administration | Apple macOS | Windows PC Support | Networking & Wi-Fi Troubleshooting | Ubiquiti/Uni Fi | Jamf | Sentinel One | SaaS Administration |…