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IT Service Desk Analyst — Customer‑Focused Troubleshooter
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-22
Listing for:
Abacus
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Abacus is seeking an Analyst, Enterprise Service Desk to be the initial contact for triaging IT requests and providing world-class client experience. You will resolve or escalate issues per policy, document interactions, and participate in after-hours on-call shifts.
Responsibilities include troubleshooting desktops, software, networks, and hardware, guiding users through configurations, and coordinating with vendors for resolution. Strong communication and documentation are essential.
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