SecureView Tier 1-2 Support Specialist

Description

Nex Gen Data Systems is seeking three on-site Secure View Tier 1-2 Support Specialists to provide direct user, terminal, access, connectivity, and operational support for the DLA Secure View environment.

Secure View enables authorized users to access SIPRNet from approved on-site or residential locations using customized workstations, wireless access points, CAC readers, VPN connectivity, and associated security controls. These specialists will support end-user terminals, Service Now tickets, access problems, residential deployment requirements, and coordination across DLA security, LAN, WAN, and firewall organizations.

• Provide on-site Tier 1 and Tier 2 support for Secure View users and end-user terminals.
• Install, connect, configure, test, and troubleshoot customized Secure View workstations, wireless access points, CAC readers, and peripheral components.
• Respond to Service Now incidents, tickets, tasks, and user-support requests.
• Troubleshoot terminal startup, CAC authentication, password, account access, VPN, network connectivity, peripheral, and basic application issues.
• Monitor Secure View access and assist authorized users with approved remote or residential configurations.
• Support preparation and processing of Secure View user agreements and residential-use documentation.
• Coordinate issues with DLA security, LAN, WAN, firewall, system administration, network, and cybersecurity personnel.
• Escalate complex operating system, infrastructure, network integration, configuration, or security problems to Tier 3 personnel.
• Maintain accurate Service Now work notes, troubleshooting records, equipment information, user communications, and closure documentation.
• Support deployment, replacement, inventory, return, and accountability of Secure View terminal components.
• Participate in 24x7 after-hours support when required to maintain continuity of operations.
• Assist with Secure View training, user guidance, standard procedures, and frequently asked questions.
• Support transition-out by providing shoulder-to-shoulder training, terminal inventories, troubleshooting procedures, and user-support documentation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Place of Performance:
  Full-time on-site support at DLA Information Operations, Columbus, Ohio, or another Government-approved Secure View support location.
• Clearance Required:
  
  Active Department of Defense Secret clearance required.
• Investigation / Position Sensitivity:
  Critical Sensitive / IT-I position requiring a favourable Tier 5 investigation.
• Required DoD 8140
  
  Qualification:
  
  Must meet applicable DoD 8140 requirements before receiving access.
• Privileged Access
  
  Qualification:
  
  IAT Level II or IAT Level III certification and CE Administrator qualification required when privileged access is assigned.
• Required Experience:
  
  Minimum six years of progressive information processing or information technology support experience.
• Specialized
  
  Experience:
  
  At least three years supporting enterprise hardware and software solutions.
• Hands-On
  
  Experience:
  
  At least two years installing, troubleshooting, diagnosing, and training customers on hardware and software.
• Required Desktop Support
  
  Experience:
  
  Experience supporting workstations, CAC readers, wireless access points, VPN connectivity, user accounts, passwords, peripherals, and enterprise ticketing systems.
• Required Service Now
  
  Experience:
  
  Experience documenting, updating, escalating, and closing user-support incidents and requests.
• Required Computing Environment
  
  Qualification:
  
  Current DLA-approved Computing Environment certification applicable to assigned support duties.
• Desired
  
  Skills:
  
  Secure View, SIPRNet user support, CAC authentication, VPNs, Windows workstations, wireless networking, Service Now, remote access, and Government equipment accountability.

Nex Gen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. Nex Gen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

• Company covers 100% of premiums for the employee's medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee's salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race,…