Tier 2 Help Desk Lead — SLA & Incident Expert
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-08-22
Listing for:
RRI, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
RRI, Inc. is seeking a Help Desk Lead in Columbus, Ohio to ensure that the help desk team meets service level agreements and customer expectations. Responsibilities include monitoring team performance, troubleshooting technical issues, and training staff.
The ideal candidate has at least 2 years of experience in help desk operations, is proficient in technical communication, and has a solid understanding of IT best practices.
Join us to help enhance our service delivery and foster a customer-centric environment.
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