Communications Platform Engineer

Full Time

Columbus, OH

And Health is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

Communication systems are how And Health reaches the people we serve—and today, Zoom is the backbone. It runs our internal meetings and meeting rooms, our company-wide phone system, our patient visits and all transcriptions, and now—with our purchase of Zoom Contact Center—the next generation of how patients reach us. It is one of our most business-critical platforms.

You will own our communication systems end to end—starting with the Zoom ecosystem: the data it produces, the integrations that connect it to our application, the architecture and configuration that shape every caller's experience, and the operational initiatives that make the whole system perform better.

This is deliberately a hybrid role—part analyst, part engineer, part administrator, part operator. You might spend a morning shaping tangled API data into a report that the leadership team needs, an afternoon redesigning call routing for a new site, and the next day working with our engineers to put patient visits one tap away inside our app. We know this combination is rare.

If you can do all of it—or most of it, while collaborating fluently on the rest—you can have a huge impact on the company.

And we suspect that over time this role will evolve into optimizing and managing other platforms, too—SMS, fax, agentic voice, and whatever our patients and partners need next. Zoom is the starting point, not the boundary.

• Own the config. Zoom Phone, Contact Center, Meetings, and Rooms are powerful and overly configurable. Own the architecture—sites, naming conventions, user and role designations, call routing, auto-receptionists, queues, and policies—so it is deliberate, documented, and maintainable rather than accumulated.
• Optimize our communication resources. When a team needs calling capability, lead the strategy: does this use case warrant a new resource, or should it leverage our existing infrastructure? Make that decision quickly, consistently, and from a complete understanding of the system.
• Maintain the source of truth. Build and maintain a comprehensive, documented view of our phone infrastructure—every number, its purpose, its routing, and how it all connects—ensuring we always have the clear, current picture needed to scale and optimize our communication resources.
• Stand up Contact Center right. We recently added Zoom Contact Center to our toolkit. Lead its design and rollout—flows, queues, agent experience, and integration with the rest of our stack—so it launches on a solid foundation.
• Perfect the caller experience. Continuously optimize what patients and partners experience when they call us: routing accuracy, hours logic, hold behavior, voicemail, and escalation paths.

• Bring Zoom data into our app in real-time. Partner with our engineering team to integrate Zoom deeply into the And Health ecosystem: real-time call transcription flowing into notes, patient visit transcripts powering documentation, and embedded, one-tap visit launch so patients join care without friction.
• Be fluent in the toolkit. Work confidently with Zoom's REST APIs, webhooks, and SDKs—prototyping lightweight solutions yourself and writing precise specifications when engineers take on the bigger builds.
• Build for trust. Treat security, HIPAA compliance, and reliability as design requirements for anything that touches patient conversations, including recording, transcription, and downstream data flows.

• Turn data into answers. Zoom's out-of-the-box reporting is limited, but its APIs are rich. Own the path from raw Zoom data, to data modeling and governance, to reporting that answers real business questions: call volumes, answer rates, queue performance, visit…