Divisional Chief Information Officer - Branch Network and Operations

OH0713 NW Bancshares HQ Job Description The Divisional Chief Information Officer (Divisional CIO) serves as part of the Executive Leadership team aligned to a designated business domain and is accountable for the strategy, delivery, modernization, support, resilience, security, and continuous improvement of technology capabilities supporting that domain.

The Divisional CIO partners with business executives to align technology investments with business objectives, drive digital transformation, improve operational efficiency, strengthen customer and employee experiences, and ensure technology capabilities deliver measurable business value.

The Divisional CIO leads a portfolio of products, applications, platforms, engineering teams, vendors, and technology initiatives while maintaining alignment with enterprise architecture, cybersecurity, data governance, technology standards, and regulatory requirements.

The role reports to the Chief Information Officer and serves as the primary technology relationship manager for assigned business executives and stakeholders.

Responsible for technology supporting:

• Branch Banking
• Teller Systems
• ATM Platforms
• Call Center Technologies
• Customer Service Operations
• Back Office Operations
• Deposit Operations
• Loan Operations
• Operational Workflow and Processing Platforms

• Develop technology strategy supporting branch and operational excellence.
• Optimize branch employee productivity and customer service capabilities.
• Lead ATM and self-service technology strategy.
• Modernize customer interaction and call center technologies.
• Drive workflow automation and operational efficiency programs.
• Improve straight-through processing and reduce manual operational activities.
• Support branch transformation and future operating models.
• Ensure operational technology platforms maintain strong service levels and resiliency.

• Act as the senior technology partner to executive and business leadership.
• Develop trusted relationships with business stakeholders and provide strategic technology guidance.
• Translate business priorities into technology roadmaps, investments, and execution plans.
• Ensure technology initiatives are aligned with enterprise objectives and business outcomes.

• Develop and maintain multi-year technology roadmaps for assigned domains.
• Identify opportunities to modernize platforms, reduce technical debt, improve efficiency, and strengthen resiliency.
• Evaluate emerging technologies, fintech solutions, automation, AI, and digital capabilities.
• Ensure technology investments support growth, customer experience, operational excellence, and risk management objectives.

• Manage the domain technology investment portfolio and associated budgets.
• Prioritize initiatives, enhancements, and operational support activities based on business value and risk.
• Partner with Enterprise Architecture, EPMO, and executive leadership to govern technology investments.
• Ensure projects are delivered on time, within budget, and aligned with strategic objectives.

• Lead product, application, engineering, support, and vendor teams supporting the domain.
• Establish and govern delivery excellence through Agile, Dev Sec Ops , product-oriented operating models, and modern software engineering practices.
• Develop and maintain domain architecture roadmaps aligned with enterprise architecture standards, business strategies, data strategies, and technology modernization objectives.
• Partner with Enterprise Architecture to ensure solutions are scalable, resilient, secure, reusable, and aligned to target-state capabilities and platforms.
• Champion modern engineering practices including cloud-native development, platform engineering, continuous integration and delivery (CI/CD), automated testing, observability, infrastructure as code, API-first design, and engineering automation.
• Drive adoption of Artificial Intelligence (AI), Generative AI, intelligent automation, and machine learning capabilities to improve customer experiences, employee productivity, operational efficiency, risk management, and business outcomes.
• Establish governance and standards for responsible AI usage, model lifecycle management, security, compliance, and ethical AI practices.
• Promote engineering excellence through architecture reviews, technical standards, reusable platforms, innovation programs, and continuous improvement initiatives.
• Ensure solutions are maintainable, resilient, secure, performant, and support long-term business growth and technology sustainability.
• Drive continuous improvement in delivery velocity, quality, reliability, customer experience, and engineering maturity.

• Ensure stability, availability, supportability, and performance of domain systems.
• Monitor service levels, operational metrics, incidents, and problem management activities.
• Establish recovery, resiliency, and…