Data Center Specialist

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams.

The Data Center Specialist is responsible for ensuring the security, efficiency, and reliability of the organization's technology infrastructure, data management, and telecommunications systems.

This position is essential for maintaining daily data center operations, enhancing operational efficiency, strengthening security measures, and optimizing system workflows through automation and proactive monitoring. The incumbent will work closely with the IT Operations Manager and other team members to oversee ERP job processing, manage inventory, secure sensitive data, drive automation efforts, and support our technology stack.

This role is best suited for a highly organized, detail-oriented professional with a strong technical background and excellent problem-solving skills.

Mid shift hours:
Monday - Friday - 10:30am - 6:30pm

• Associate's Degree in an IT related or similar field preferred;
• At minimum of 3 years in IT operations, network administration, or similar role preferred;
• Information Technology Infrastructure Library (ITIL) Certification preferred;
• CompTIA A+ Certification preferred;
  CompTIA Security+ Certification preferred;
• Understanding of Windows operating systems, and precision in configuration, administration, and troubleshooting to ensure reliability and security;
• Knowledge of backup procedures, including configuring, executing, monitoring, and testing data backups to ensure data integrity and recovery readiness;
• Experience with scripting languages (Python, Power Shell, Power Automate, etc) for task automation and process optimization;
• Understanding of IT inventory control, asset lifecycle tracking, and equipment charge-out processes;
• Knowledge of telecommunications hardware, including installation, configuration, maintenance, and troubleshooting of phone hardware and related equipment;
• Provide initial response and first-level support for security issues, identifying potential threats and escalating incidents as needed for further investigation and resolution;
• Ability to understand and analyze various system workflows to identify basic issues, troubleshoot effectively, and elevate problems as needed;
• Familiarity with ERP systems, workflows, and job scheduling processes, including diagnosing issues, optimizing system performance, and coordinating support with third-party vendors for troubleshooting and resolution;
• Ability to diagnose and resolve hardware, software, network, and system issues efficiently;
• Strong ability to create and maintain technical documentation, standard operating procedures, and troubleshooting guides;
• Strong organizational skills to manage multiple tasks, deadlines, and competing priorities effectively;
• Proficiency in using monitoring tools to proactively identify issues and respond to incidents;
• Performs other duties as assigned.
• Must be able to work full-time hours in office.

• Monitor and manage ERP processes, non-integrated partner connections, and data integrity to ensure efficient workflow execution, alignment with operational schedules, and optimal system performance;
• Proactively identify, troubleshoot, and resolve issues, mitigating delays or errors to maintain business continuity and minimizing disruptions to critical operations;
• Utilize system monitoring tools to proactively identify and address issues, ensuring optimal system performance and reliability. Support incident response activities by promptly investigating and diagnosing issues, coordinating with relevant teams for resolution, documenting resolutions thoroughly, and conducting post-incident analysis to identify root causes;
• Implement corrective…