Managing Director - IT Revenue Systems

Managing Director Of It Revenue Systems

The Managing Director of IT Revenue Systems leads the implementation of AEP's meter-to-cash transformation, moving the systems that generate invoices, process payments, and administer customer programs onto a new AI-native platform through a multi-year program. This leader owns delivery end to end — detailed requirements, configuration, testing, deployment, cutover, hypercare, and the ongoing operation of the new meter-to-cash system — and serves as the single point of accountability for scope, schedule, cost, and quality across every release.

Meter-to-cash touches every AEP customer, so the role carries an exceptionally high bar for billing accuracy, financial integrity, and operational readiness. Success in this position requires a leader who has taken large, complex, multi-year programs to a successful outcome and who can drive business, technology, and system integrator partners through a successful delivery plan.

What you'll do:

Essential Job Functions & Tasks

Program leadership and delivery accountability

• Lead the multi-year meter-to-cash implementation workstream as CITO's single point of accountability for scope, schedule, budget, quality, and operations of the new system.
• Establish and run program governance, including the integrated master schedule, release plan, decision rights, risk and issue management, benefits tracking, and executive reporting to the steering committee.
• Tailor delivery methodology and fit-for-purpose controls to the risk and complexity of each workstream, and enforce consistent delivery discipline across internal teams and partners.
• Manage cross-program dependencies with metering and field operations, the customer contact center, digital channels, finance and accounting, credit and collections, regulatory, and enterprise data platforms.

Detailed requirements, design, and configuration

• Lead detailed requirements definition across invoice generation, rate and billing determinants, payment and remittance processing, credit and collections, and customer program administration.
• Drive fit-gap analysis against the standard capabilities of the new platform
• Ensure the design embeds AI capabilities responsibly, with human review, auditability, model monitoring, and controls appropriate to billing accuracy and customer-impacting decisions.

Testing, deployment, and cutover

• Own the end-to-end test strategy and its execution: unit, system, integration and interface, data conversion, parallel billing, performance and volume, security, regression, and business user acceptance testing, each with defined entry and exit criteria.
• Lead deployment planning and mock cutovers, including runbooks, rehearsal cycles, environment and release management, defect triage, and formal go/no-go readiness assessments with the business.
• Direct production cutover and the associated command center, including revenue assurance and billing validation, contingency and rollback plans, and stakeholder communication through the stabilization window.

Hypercare and operations

• Lead hypercare after each release, covering incident command, defect resolution, billing exception and unbilled backlog management, customer impact monitoring, and daily executive reporting until agreed stability measures are met.
• Establish steady-state operations for the new meter-to-cash platform, including the support model, service levels, monitoring and observability, release cadence, knowledge transfer, and continuous improvement of the run organization.

People, change, financial, and vendor leadership

• Build, mentor, and retain a high-performing delivery organization of managers, leads, analysts, and engineers; set clear expectations and foster accountability and disciplined execution.
• Develop and manage program budgets, staffing plans, and forecasts; communicate status, risks, tradeoffs, and capital and O&M implications to senior leadership and to regulatory stakeholders as required.
• Lead system integrator, software, and managed service partner relationships, including statements of work, delivery oversight, milestone acceptance, and performance management, and partner with organizational change management…