Sr Analyst, Technology Engineer

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide, 'on your side' goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days per week. The Cloud Success Team serves as a team of educators and enablement partners. Our role is to ensure that Nationwide's cloud products operate as intended while equipping BSA development teams with the tools, knowledge, and autonomy to accomplish their work independently.

We play a central role in making the vision of a fully self-service cloud environment a reality. The team's work is primarily focused on responding to customer needs and resolving issues as they arise. In addition, several security and infrastructure initiatives planned for the coming year will require our support. A significant area of focus will be helping teams transition from legacy models to a CDK-centric approach within accounts scoped tightly to applications.

We also anticipate additional project opportunities related to governance initiatives involving IAM roles and KMS keys. As educators, we place a strong emphasis on continuous learning and professional development. Technical curiosity and a willingness to learn are just as important as existing expertise in this role. Associates are expected to pursue relevant certifications and continually expand their technical knowledge. Because we are internally customer-facing, successful candidates must be able to communicate ideas clearly, teach technical concepts effectively, and genuinely enjoy helping others succeed.

• Executes all aspects of capacity: driving requirements to meet current and future needs, tracking capacity postures.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Analyzes reports and delivery recommendations to remediate capacity issues.
• Implements capacity enhancements.
• Participates in technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.
• Continuously improves and enhances existing environments.
• Maintains proper hardware and software currency levels by working on recommended upgrades.
• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.
• Executes production engineering processes, including incident management, root cause analysis, problem management, change management, release management and knowledge management.
• Supports operational efforts to maintain environments.
• Provides production support for technology platforms.
• Assists with disaster and business recovery planning and testing.
• Provides oversight for technical labs and development environments.
• May perform other responsibilities as assigned.

Reports to a Technology Engineering Manager or Technology Product Manager.

• Education:
  
  Undergraduate studies in computer science, management information systems or a related field are preferred.
• License/Certification/Designation:
  Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).
• Experience:
  
  Two or more years of experience developing and implementing integrated solutions.
• Experience in testing and debugging integrated solutions.
• Understanding of system management processes and tools.
• Understanding of IaaS, PaaS, SaaS and package solutions.
• Knowledge, Abilities and
  
  Skills:
  
  Strong communication skills and knowledge of planning, management and execution of the Accelerated Solutions Delivery framework are needed. Information Security acumen, ability to influence, negotiate, and set priorities are also needed.
• Insurance or financial services industry knowledge is a plus.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must…