ServiceNow QA Tester - Columbus, OH; ONSITE

We are seeking an experienced Service Now QA Tester / Service Now QA Analyst to ensure the quality, reliability, and performance of a Service Now platform. This role will be responsible for Service Now testing, functional testing, integration testing, regression testing, API testing, CMDB validation, and platform upgrade testing.

• Develops and executes test plans, test cases, and test scripts; perform functional, integration, system, regression, and UAT testing.
• Tests Service Now applications, workflows, CMDB enhancements, Discovery, Service Mapping, and CI relationships, including CMDB data accuracy and integrity.
• Validates REST/SOAP API integrations, MID Servers, and third-party applications.
• Supports Service Now upgrades, patches, and releases, including automated testing using Service Now ATF when applicable.
• Identifies, documents, tracks, and retests defects through resolution while collaborating with developers, administrators, business analysts, and stakeholders; maintain testing documentation and quality metrics.

NOTE: Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position.

Job Type: Contract – 3 Months, with Potential Extension or Conversion.

Benefits include: Medical, dental, vision.

Work Set Up/Schedule
:
Onsite at Columbus, OH 43215 (Monday–Friday from 8:00 AM–5:00 PM)

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
• 5+ years of software QA/testing experience.
• 3+ years of hands-on Service Now testing experience.
• Experience testing Service Now modules including: ITSM, ITOM, CMDB, Discovery, Service Mapping or Service Catalog.
• Hands-on experience testing REST and SOAP API integrations.
• Understanding of Service Now workflows and platform capabilities.
• Strong analytical, troubleshooting, defect management, and communication skills.